A chatbot that knows your business, not a generic script.
Most "chatbot" installs are canned-response widgets that frustrate customers within two messages. Nexa Codex builds chatbots trained specifically on your own product catalogue, pricing and policy documents, so answers are accurate to your business, not a generic template.
We handle both the on-site widget and WhatsApp Business integration, so the same trained bot can answer a website visitor and a WhatsApp enquiry consistently.
For anything the bot genuinely can't answer, it hands off cleanly to a human — email or WhatsApp — instead of leaving the customer stuck in a loop.
What a chatbot project includes
- Trained on your product, pricing and policy docs
- Website widget and WhatsApp Business integration
- Clean handoff to a human when the bot can’t answer
- Lead capture and enquiry routing to your inbox
- Regular retraining as your docs and pricing change
- Analytics on what customers are actually asking
What makes a chatbot actually useful.
The difference between a chatbot people use and one they ignore comes down to these details.
Trained on your own content
The bot answers from your actual product docs and pricing, not a generic script that gets caught out on the second question.
WhatsApp Business ready
The same trained bot answers on your website and on WhatsApp, so customers get consistent answers wherever they reach out.
Lead capture built in
Enquiries and contact details the bot collects route straight to your sales inbox, not lost in a chat transcript.
Clean human handoff
When a question is outside what the bot can answer, it hands off to email or WhatsApp instead of guessing.
Retrained as you update
When pricing or products change, the bot’s knowledge is retrained to match — not left running on outdated answers.
Conversation analytics
See what customers are actually asking, so you can spot gaps in your site’s content or FAQ.
AI chatbot development company questions
What can the chatbot actually answer?
Anything covered in the documents it’s trained on — pricing, product specs, policies, booking steps. It won’t invent answers outside that scope; instead it hands off to a human.
Does it work on WhatsApp as well as our website?
Yes — the same trained bot can be connected to WhatsApp Business alongside a website widget, so both channels give consistent answers.
How is the bot trained — do we need to write anything special?
You provide your existing docs, pricing sheets and FAQs; we structure and train the bot from those. No special format is required upfront.
What happens when a customer asks something the bot doesn’t know?
The bot hands off cleanly — routing to email or a WhatsApp number — rather than guessing or looping the customer.
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Ready to put a trained chatbot on your site or WhatsApp?
Send us your product docs and pricing — we’ll scope the training and timeline.